Order Processing

The best way to find out when your order will arrive is to add your purchases to your cart, enter your zip code, and click the 'Quote Shipping' button. We guarantee that your order will be shipped on or before the date used to calculate those scheduled delivery dates. This is often the same day you placed your order, if placed before noon Central Time, but the daily cut-off time varies with order volume. The only exceptions to our guarantee are for orders with the following:

• Payment problems
  

  Payment processing issues will postpone the shipment of your order until we contact you for a resolution (be sure to provide your best contact information, we won't use it for marketing or share it with anyone). This includes any order with fraud concerns.

• Address problems
  

  We attempt to validate all shipping addresses with third party databases provided by the USPS and others to ensure on-time delivery. If we cannot validate your shipping address, we hold your order until we can do so. We want to ensure we are shipping to a correct address before the package leaves our facility. We will attempt to contact you immediately.

• Inventory problems
  

  We make great efforts to keep our inventory figures accurate on our website so that you never are able to purchase stock that we do not have. Unfortunately, we cannot prevent the occasional inaccuracy. We will attempt to contact you by phone and email if this happens with your order. If we are unable to reach you, your order will be placed on hold for up to one business day while we wait for a response and resolution. At the end of this period, if we have not heard from you we will remove the oversold item(s) from your order and ship the remaining items.

Our guarantee covers the filling and shipping of your order (the part we have control over), but not delays during transit. FedEx does not guarantee the transit times for any services. About 1-3% of shipments are delayed in transit by FedEx. Additionally, delays could be caused by weather, "Acts of God", natural disasters.

Free Shipping Policy

Please note that Free Shipping is only available for orders within the 48 contiguous Unites States. Orders to Hawaii, Puerto Rico and Alaska, as well as APO/FPO boxes and all other International destinations are excluded.

We offer one free shipping method on all orders over $69 before shipping fees, applicable taxes, and after discounts. The free shipping method available for your order will be the least expensive option available to us. Be aware that the free shipping method may be USPS Priority Mail or FedEx SmartPost, neither of which is advised for extremely time sensitive shipments.

Shipping Prices

To calculate your shipping charges simply add the items you are interested in purchasing to your shopping cart. On the cart page, provide your country, state and postal code, and click the 'Quote Shipping' button. Our shipping prices are based on our discounted carrier rates, varying with the size and weight of your order, as well as the distance from our distribution facility to your delivery address.

Available Shipping Methods

USPS Priority Mail is available for certain smaller orders which fall under several size, weight and cost thresholds. Shipments must be going to an address which receives daily mail delivery from the USPS to be eligible. USPS has attractive pricing for these smaller orders and aims to deliver in 1-3 transit days, although the transit times are not guaranteed. If you need your shipment delivery by a certain date, you should pick an upgraded shipping option.

FedEx Ground Economy is a great low-cost shipping option for lightweight residential orders, P.O. Boxes, military APO, FPO and DPO destinations. Ground Economy (formerly SmartPost) shipments are transported by FedEx to your local area and could be ultimately delivered by FedEx or the USPS.  Be aware that delivery dates are not guaranteed, and are typically between 3 and 8 transit days from the time of shipment. If you need your shipment delivery by a certain date, you should pick an upgraded shipping option.

FedEx Ground or Home Delivery shipments to commercial and residential addresses, respectively, are available at our discounted rates. We do our best to get the best shipping prices to you, and pass any and all discounts down to you for the best rates possible.

Choose from one of our expedited shipping options for a faster delivery. These options include: FedEx 3-Day, 2-Day, Standard Overnight, and Priority Overnight. Again, with each of these services we pass our discounts down to you in order to ensure you have the best shipping rates possible.

International Shipping

International orders are screened for fraud and are subject to approval. FedEx international shipping options will be displayed during the checkout process (before payment is required). Please note that we do not ship any international orders via the Post Office. Unfortunately, express international shipping can be very expensive when any significant weight is involved, so this may be prohibitively expensive for particularly heavy or bulky items.

Please note that most international shipments will incur additional charges (above & beyond the shipping charges). These charges are collected upon delivery and will include brokerage fees, import duties, taxes, etc. The brokerage charges are assessed by FedEx, but the duties and taxes are assessed by your country of residence. Every country and every shipment varies significantly. We have no knowledge of what additional charges will be collected upon delivery, if any.

International shipments are subject to delays. Many packages can be delayed by customs or quoted for a delivery time into the country and not necessarily to your location. When shipping internationally, allow an extra day or two for delivery to account for these possible delays.